Privacy Policy
Policy version: 13 August 2026
1. Introduction
This Privacy Policy is provided by Travelhers Limited (trading as Travelhers), a company registered in England and Wales under company number 14443611with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (Company, we, our, or us) for use of our mobile application (Services or App) available on the Apple iOS Store.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your personal data).
It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your personal data is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).
We are the controller of personal data obtained via the Services, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
2. What this policy applies to
This privacy policy relates to your use of the Services only.
The Services may link to or rely on other apps, websites, APIs or services owned and operated by us or by certain trusted third parties to enable us to provide you with Services. These other apps, websites, APIs or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate. For more information see the section ‘Who we share your personal data with’ below.
3. Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through the Services. We will collect and use the following personal data about you:
| Category of data | In more detail |
| Identity and account data you input into the ServicesRegistration is mandatory in order to use the Services | Your first and last name, contact number, email address and postal address Your account details, such as username and password Your date of birth and gender Your occupation, profession, industry or business interests The languages you speak Your LinkedIn profile Your social media handles and profiles A photograph or other information to confirm your identity |
| Data collected when you use specific functions in the Services | Data you store online with us using the Services including your App usage, history or preferences (while such data may not always be personal data as defined at law in all cases we will assume it is and treat it in accordance with this policy as if it were) |
| Data collected when you permit the collection of location data | Details of your location, see the section ‘Location services/data’ below data concerning location is collected when using the Google Places function of the App |
| Other data the Services collects automatically when you use it | Your activities on, and use of, the Services which reveal your preferences, interests or manner of use of the Services and the times of use Device type/model, iOS version, app version/build, device language, time zone, screen resolution, connection type (Wi-Fi/cellular), IP address, app-scoped identifiers (identifier for vendor, analytics IDs, push token, installation IDs), crash/diagnostic data, and usage data (screens, actions, timestamps) |
| Data collected when you make an enquiry with us | Your full name, email address, contact number and message |
If you do not provide personal data we ask for where it is required, it may prevent us from providing services and/or the Services to you.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
4. Sensitive Data
Sensitive personal data (also known as special category data) means information related to personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; genetic data; biometric data (where used for identification purposes); and data concerning a person’s sexual orientation.
As part of account registration, the membership application and our verification process, we may collect information including your sex or gender, languages spoken, profile photograph and, where required, a copy of an identification document as well as a selfie, live image or other photograph used for identity verification. Our third-party verification provider may use technical processes, including facial matching or liveness checks, to verify your identity. Where such processing involves biometric data used for the purpose of uniquely identifying you, that information may constitute special category personal data under applicable data protection laws. We use this information to assess membership eligibility, verify your identity, maintain the authenticity and safety of the community, administer your membership and prevent fraud or misuse. Where verification is carried out by a third-party provider, we may receive only the outcome of the verification process rather than the underlying biometric data itself.
We may, where relevant to the services we provide, collect or process special category personal data. This may include biometric data used for the purpose of verifying or confirming your identity and, where voluntarily provided by you, information revealing racial or ethnic origin, or sexual orientation. Where we process special category personal data, we will identify an appropriate lawful basis under Article 6 of the UK GDPR and a separate condition under Article 9 of the UK GDPR, which may include your explicit consent. We will use such information only for the purposes explained to you, restrict access to authorised persons, retain it only for as long as necessary and protect it using appropriate technical and organisational measures.
5. Location services/data
The Services will request your consent to use location services when you log into or access the App, in order to determine your approximate location or the general area in which you are located. We require access to that data in order to provide you with localised information as part of the Services. We do not use or disclose your precise location to other users.
You may disable such functionality at any time by turning your device’s location services off through your device settings. Disabling location services may affect certain features of the App, including the ability to tailor connections, events and trips based on your location. We use Google Places to provide location search and autocomplete functionality within the App, including when you enter a profile location or a location relating to an event, trip or adventure. When you use this functionality, the location search text you enter is sent to Google in order to provide relevant location suggestions.
We exert no control over Google’s Privacy Policy and we therefore recommend that you consult Google’s Privacy Policy or further information about how Google processes and protects personal data. For more information see the section ‘Who we share your personal data with’ below.
6. How your personal data is collected
We collect personal data from you directly when you sign up to the Services, or indirectly, such as your activity while using the Services.
We use tracking technologies within our iOS App, including software development kits (SDKs), device identifiers, analytics technologies and local storage, to operate the App, understand how it is used and improve its functionality.
Where required by applicable law, we will obtain your consent before using non-essential tracking technologies. You can manage or withdraw your consent through the privacy or consent settings made available within the App.
Further information about the tracking technologies we use and their purposes is available in our Tracking Technologies Policy here: https://travelhersapp.com/tracking-technologies.
7. How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
where you have given consent
to comply with our legal and regulatory obligations
for the performance of a contract with you or to take steps at your request before entering into a contract, or
for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
| Create and manage your account with us | To perform our contract with you or to take steps at your request before entering into a contract, including to perform, our membership agreement with you, including assessing your application, verifying your eligibility and identity, administering your membership and providing access to the community |
| Providing services and/or the functionalities of the Services to you | Depending on the circumstances: to perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the App Terms and Conditions which apply to the Services) the Google Places function will use data relating to your location only based on your consent as described in ‘Location services/data’ (above) |
| To enforce legal rights or defend or undertake legal proceedings | Depending on the circumstances: to comply with our legal and regulatory obligations in other cases, for our legitimate interests or those of a third party, i.e. to protect our business, interests and rights or those of others |
| Communications relating to your participation in the community, including your name and content you have chosen to make available through the App, in connection with promoting and marketing the App and the community | For our legitimate interests or those of a third party, i.e. in promoting our services and showcasing the activities and experiences of our community |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the Services or service or other important notices | Depending on the circumstances: to comply with our legal and regulatory obligations in other cases, for our legitimate interests or those of a third party, i.e., to provide the best service to you |
| Protect the security of systems and data | To comply with our legal and regulatory obligations we may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Operational reasons, such as improving efficiency, training, and quality control or to provide support to you | For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you |
| Statistical analysis to help us manage our business, e.g., in relation to our performance, customer base, app and functionalities and offerings or other efficiency measures | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you and improve and develop our app |
| Updating and enhancing user records | Depending on the circumstances: to perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the App Terms and Conditions which apply to the Services) to comply with our legal and regulatory obligations where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about their accounts and new products or functionalities related to the Services and our services |
| To comply with our legal and regulatory obligations | Depending on the circumstances: to perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the App Terms and Conditions which apply to the Services) to comply with our legal and regulatory obligations where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about their accounts and new products or functionalities related to the Services and our services |
| To share your personal data with members of our group and third parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary | Depending on the circumstances: to comply with our legal and regulatory obligations in other cases, for our legitimate interests or those of a third party, i.e., to protect, realise or grow the value in our business and assets |
See ‘Who we share your personal data with’ for further information on the steps we will take to protect your personal data where we need to share it with others.
8. Marketing
We do intend to send you email marketing to inform you of our services such as trips, events, connections and brand deals.
We will always ask you for your consent before sending you marketing communications, unless you have previously opted in to receive such communications from us or we are permitted to contact you under the “soft opt-in” rules. This may apply where we obtained your contact details directly from you when you signed up to the App or otherwise in connection with the sale or negotiation for the sale of our services, the marketing relates to our own similar products or services, and you were given a clear opportunity to opt out when your details were collected and in each subsequent marketing communication.
You will have the right to opt out of receiving marketing communications at any time by:
contacting us at support@travelhersapp.com; or
using the ‘unsubscribe’ link included in all marketing emails you may receive from us.
We will always treat your personal data with the utmost respect and never share it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
9. Who we share your personal data with
We routinely share personal data with service providers we use to help us run our business or provide the services or functionalities in the Services, including web developers, cloud storage providers and Google, Inc. for Google Places functionality. We exert no control over Google’s Privacy Policy and we therefore recommend that you consult their privacy policy for further information on how Google protects personal data - https://policies.google.com/privacy?hl=en-US.
We use the following service providers or processors to process your personal data as part of our Services:
Apple Pay may collect and process certain personal data in connection with your use of Apple Pay in accordance with its privacy policy here: https://www.apple.com/uk/legal/privacy/data/en/apple-pay/
Our app development and support agency in Romania (Wolfpack Digital SRL) may collect and process certain personal data where necessary to design, build, maintain, support and secure the app, in accordance with our data processing agreement and applicable data protection laws.
PostHog: We use PostHog for product analytics to help us understand how the App is used and improve our Services. PostHog may process information including screens viewed, actions taken within the App, your account ID, certain profile properties and device metadata. We do not use PostHog for session recording and do not intentionally provide sensitive personal data to PostHog. We use PostHog’s EU Cloud service, with data hosted in the European Union.
Google Places: We use Google Places to provide location search and autocomplete functionality, including when you select your profile location or a location for an event, trip or adventure.
Firebase (Google): We use Firebase Cloud Messaging (FCM) to provide push notifications and Firebase Crashlytics to identify and diagnose technical errors and crashes affecting the App. We do not use Firebase Analytics. Firebase may process technical information necessary to provide these functions in accordance with Google’s applicable privacy terms.
Branch.io: We use Branch.io to provide deep-linking functionality, including invitation, referral and sharing links that allow users to access particular content or areas of the App. Branch.io may process technical and device information necessary to provide this functionality in accordance with its privacy policy.
Sentry: We use Sentry for error monitoring and diagnostics to help us identify and resolve technical issues affecting the App. Our Sentry service is hosted in the European Union. We configure Sentry so that its purpose is to monitor technical errors and not to collect information about the content of your account, except to the extent that limited technical information may be necessary to identify and resolve an error.
Apple Push Notification service (APNs): Where you use the App on an Apple device and enable push notifications, we use Apple’s Push Notification service to deliver notifications to your device. Apple may process device and push-notification identifiers and other technical information necessary to provide this service in accordance with Apple’s applicable privacy terms.
Certain authorised directors and personnel of the Company may access personal data remotely from Australia where necessary to manage and operate the business, administer the app, support members, maintain security or perform their professional duties.
Any such access is limited to what is reasonably necessary for the relevant role and is subject to appropriate confidentiality, access-control and security measures. Where these third-party services are integrated with the App, the relevant provider’s privacy and data protection terms may also apply to information processed by that provider. Further information about how each provider processes personal data is available through its respective privacy policy or website.
We only allow service providers or processors to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.
We or the third parties mentioned above may occasionally also need to share your personal data with:
external auditors, e.g. in relation to the audit of our accounts and our company —the recipient of the information will be bound by confidentiality obligations
professional advisors (such as lawyers and other advisors)—the recipient of the information will be bound by confidentiality obligations
law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal and regulatory obligations
other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
Except as set out above, we will not share your personal data with any other third party.
10. How long your personal data will be kept
We will keep your personal data for as long as you have an active account with us and for a period of up to 6 years thereafter to comply with any accounting or legal obligations including in the event of the pursuit or defence of legal claims. Once your account is deleted or blocked, your account will no longer be visible or accessible through the App in the ordinary course. Any personal data that we are required or permitted to retain will be tagged and stored separately as relating to a deleted or blocked account, with access restricted to authorised personnel on a need-to-know basis.
Following the end of the aforementioned retention period, we will delete or anonymise your personal data.
11. Transferring your personal data out of the UK
Under UK data protection laws, we can only transfer your personal data to a country outside the UK where: the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR; there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you; or a specific exception applies under relevant data protection law. We will share your personal data with professionals in Europe.
If we share your personal data with any person in a jurisdiction that does not have an adequacy regulation, accordingly we will rely on appropriate safeguards under the UK GDPR, such as by including the relevant Standard Contractual Clauses in our data processing agreements and execute data transfer agreements with our service providers.
In the event we could not or choose not to continue to rely on either of those mechanisms at any time we would not transfer your personal data outside the UK unless we could do so on the basis of an alternative mechanism or exception provided by UK data protection law.
12. Your rights
You generally have the following rights, which you can usually exercise free of charge. For more information regarding these rights, please visit the ICO website here.
| Access to a copy of your personal data | The right to be provided with a copy of your personal data. |
| Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data. |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations. |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data. |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations. |
| To object to use | The right to object: at any time to your personal data being used for direct marketing (including profiling) in certain other situations to our continued use of your personal data, e.g. where we use you personal data for our legitimate interests. |
| Not to be subject to decisions without human involvement | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by the Services. |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.
If you would like to exercise any of those rights, please contact us via the functionality on our App or by email—see below: ‘How to contact us’. When contacting us please:
provide enough information to identify yourself (e.g., your full name and username) and any additional identity information we may reasonably request from you, and
let us know which right(s) you want to exercise and the information to which your request relates.
13. Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
14. How to complain
Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner.
The Information Commissioner can be contacted at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.
15. Changes to this privacy policy
We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the Services or by other means, such as email.
16. How to contact us
You can contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
Support@travelhersapp.com
To request a copy of our Privacy Policy, please contact us at support@travelhersapp.com.